USING THE PLATFORM

Service terms

Understand the platform’s role before submitting a request.

Platform and providers

Flor Plumbing provides software and Top Emergency Plumbing connects customers with independent participating providers. Individual plumbers are responsible for their professional work, estimates, credentials and service arrangements.

Requests and estimates

Submitting a request does not guarantee provider availability or arrival. The three-minute window is for a response. Read the scope and tax notes before accepting an estimate. Any later change to the job or price should be agreed with your provider.

Early access and demonstrations

Demo providers, rates and jobs are fictional. The demo does not contact plumbers, make bookings or take payments. Live service availability depends on onboarding and operational verification.

Fees and payments

No software subscription or platform payment is collected through this initial release. Any commercial terms are disclosed before agreement.

Questions or concerns

Contact kazi@cansoft.com for platform support. For immediate danger, contact the relevant emergency service from a safe location.

30-day trial and prepaid options

Every new business receives one 30-day software trial, starting when its usable service is approved. For website packages, the website must be live and verified first. An enquiry or demo does not start the clock.

Based on your agreed monthly price in CAD
Option	Upfront software amount	Service period
Monthly	1 × agreed monthly price	1 month
12-month prepayment	12 × agreed monthly price	15 months (includes 3 bonus months)
24-month prepayment	24 × agreed monthly price	30 months (includes 6 bonus months)

The trial is separate from the prepaid service period. Paying early preserves unused trial time. There is no automatic conversion to a paid plan. Any renewal amount, date and cancellation terms must be disclosed and accepted before payment.

Software fees are separate from taxes, setup, domains, SMS, advertising, hardware and marketplace charges. Existing agreed customer terms remain unchanged. AI allowances during paid and bonus months reset monthly, with no rollover or automatic overage charges; prepayment does not unlock a whole term’s AI allowance at once. Account AI activation is part of onboarding.

Request a written CAD proposal before choosing a plan. Online billing is not enabled yet.

Using the software marketing website

The Canada pages introduce an early-access software project. An enquiry or demo session does not create a paid subscription, guarantee account approval or confirm that every described workflow is ready for live business use. Scope, feature availability and any charges in CAD must be agreed during onboarding.

Check release availability and pricing information. Contact the team with questions before relying on an unconfirmed capability.